Mortgage Services

Today's mortgage market is faced with volatility, sharp volume swings, increased regulatory scrutiny, and constant change. Business Process Transformation partnerships have been increasingly popular to help mortgage lenders better accomplish industry objectives including mortgage origination and underwriting. Like other customer-focused industries, mortgage companies are evaluating strategic sourcing alternatives to better control costs, reduce capital expenditures and improve service levels.

An industry-leading mortgage originator engaged Sutherland to help increase their overall fulfillment efficiencies. Upon assessing the company's loan processing functions, we identified operational areas that could be outsourced and developed a strategic solution to increase productivity and reduce costs, including complete end-to-end fulfillment, credit analyses, and third party ordering, as well as support for several back office functions.